REATTENDANCE USER AGREEMENT
1. WHO WE ARE AND THESE TERMS
1.1 Who we are: We are Reattendance Limited, an English company number 08070386, whose registered office is at CS Innovation Centre, Mewburn Road, Banbury, Oxfordshire OX16 9PA. However you can contact us most easily by email at firstname.lastname@example.org. In this document, “we” and related words refers to us – Reattendance Limited.
1.3 This version of the User Agreement: This version 3 of our User Agreement went live on our website on 30th September 2020. It took/takes effect 21 days after this date.
1.4 Changes to this User Agreement: We may amend this User Agreement at any time by email or by posting the amended terms on our website. You are advised to check back to this page regularly to see if the terms have changed. All amended terms shall automatically be effective 21 days after they are initially posted or otherwise notified to you. Your continued use of our Services after the effective date of these amended terms constitutes your acceptance of them. This User Agreement may not otherwise be amended except through mutual agreement by you and our representative authorised to do so.
1.5 Personal Data: For information about the processing of personal data, please see our Privacy Notice.
1.6 You/user: In this document “you” and related words and “user” and related words refer to any person (which might be a human or a company or any other entity) who uses our Services in any way.
1.7 Interpretation: In this User Agreement, any words following the terms “including”, “include”, “in particular”, “for example” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
2. ABOUT US AND OUR REATTENDANCE PLATFORM
2.1 What we mean by ‘Reattendance’: Reattendance Limited is our name. ‘Reattendance’ is also our trading name. However, in this document, we use the word ‘Reattendance’ as the name of our marketplace platform that allows the features set out below in Clause 2.3 below.
2.2 A business platform: Reattendance is a business platform and is not intended for consumers. If you are individual, you warrant and represent that you are a private individual acting in a commercial or professional capacity.
2.3 Our Reattendance platform: Our Reattendance technology platform is a marketplace which allows and facilitates the following (all as further described at https://reattendance.com/faq/, in accordance with the metrics and limits set out at https://reattendance.com/subscriptions/ and which form part of the Services):
2.3.1 Organisations who operate events (each known as an “event owner”) may run, sell and offer online events, including:
(a) offering to attendees (defined below in Clause 2.3.2 ) video and audio (and otherwise virtual) presentations and digital materials;
(b) offering to organisations who have contracted with the event owner off-platform (i.e. not on Reattendance) (each such organisation being known as an “expo company”) to market the expo company’s goods and/or services to attendees within a digital space (known as an “expo hall”);
(c) offering to attendees the ability to network with, and give and receive information from, other attendees and to attend the expo hall and interact with representatives of the expo company; and
(d) offering ancillary services related to or otherwise linked to any of the foregoing services in (a), (b) and (c) above (such as networking services, information exchange services and other related services); where each such element of such services or each element of content or materials is individually known as an “Item” and; where all Items together offered by an event owner on a set date or group of related dates is known as an “Event”;
2.3.2 People who want access to specific Items or Events (known as “attendees”) may access those Items or Events (on a free or paid basis as determined by the relevant event owner). A person can become an attendee either:
(a) by creating an attendee account with us of their own volition; or
(b) by being recommended by an event owner to create an attendee account with us (and in this case, we are acting on the instructions of the event owner when an attendee signs up – although we treat that attendee as if they have signed up of their own volition if they sign up after this);
2.3.3 The Reattendance platform includes the ability for event owners to broadcast or otherwise make available Items and Events to attendees and expo companies, which might be on a free or paid subscription basis; and
2.3.4 The Reattendance platform include the ability to host data uploaded by event owners which data is comprised of company or sponsor graphics or presentations which can sync with certain Items (although such hosted any hosted datum is itself an Item).
2.4 Contracts of sale between an event owner and an attendee: We do not host any Items or Events listed or sold through Reattendance (or any underlying materials in or related to them) and we are not involved in any actual transaction between an attendee and an event owner or between an expo company and an event owner. The contract for the sale of an Item or Event is always directly between an attendee and the relevant event owner (although we collect money from the attendee on behalf of the event owner). We merely provide the marketplace and display platform (known as “Reattendance”) and we collect the money from attendees in any transaction on behalf of event owners. We do not deal with expo companies directly, although we may deal with their representatives if those representatives become attendees; and we treat them as attendees accordingly.
2.5 Scope of what we do and do not do: We:
2.5.1 do not review event owners’ listings or content or chat content or announcement content or video chat content or Items of any sort or Events;
2.5.2 may review non-chat, non-announcement, textual communications sent by event owners to attendees through Reattendance and we may prohibit them or make or suggest changes so as to protect and preserve the standards of the Reattendance platform;
2.5.3 may (or may not) help facilitate the resolution of disputes between an event owner and an attendee but we have no control over, and we do not guarantee:
(a) the existence, quality, safety or legality of, Items or Events advertised or anything that happens in them;
(b) the truth or accuracy of any materials posted by event owners or attendees;
(c) the ability of event owners to sell Items or Events or access to Items or Events;
(d) the ability of attendees to pay for Items or Events; or
(e) that an attendee or event owner will actually complete a transaction or have access to an Item or Event.
3. EVENT OWNERS
3.1 Event owner’s subscription: An event owner must have a subscription with us to use our Services (other than to use the Services as an attendee). Event owners must have a valid payment method on file with Reattendance at all times. An event owner authorises Reattendance automatically to charge the event owner’s chosen payment method in accordance with this User Agreement, for charges and fees incurred in relation to the Services provided by Reattendance (which may include subscription fees
and other fees agreed between us and you). Reattendance will notify event owners of these charges, including through the Reattendance website (see here: https://reattendance.com/subscriptions/). If payments or amounts owed to Reattendance cannot be completed through the payment method on file for any reason, an event owner is still required to pay Reattendance for all unpaid amounts and Reattendance reserves the right to seek reimbursement through other means plus any additional costs incurred by Reattendance in seeking reimbursement. An event owner can only change its payment method by agreement with Reattendance.
3.2 Event owner’s reimbursement of an attendee: If an event owner chooses or is required to reimburse an attendee or Reattendance:
3.2.1 we may:
(a) remove funds from that event owner's PayPal/Stripe account to reimburse the attendee for the cost of the Item or Event in accordance with the event owner's authorisation provided to us under this User Agreement; or
(b) where there are insufficient funds in that event owner's PayPal/Stripe account, directly refund the attendee for the cost of the Item or Event, and, in this case, the event owner must reimburse us in full, and in a timely manner, for an amount equivalent to the sum we paid to the relevant attendee; and
3.2.2 where the event owner is at fault, we will notify the event owner and charge the reimbursement amount to the event owner's chosen payment method, or invoice the event owner for the reimbursement amount.
3.3 Content conditions for event owners: For event owners, when listing or operating an Item or Event, you agree that:
3.3.1 you are responsible for the accuracy, content and legality of any materials or content related to an Item or Event offered;
3.3.2 you are responsible for all taxes (including penalties, fines, charges, or late payment interest) related to your sales on Reattendance. To the maximum extent possible under English law, you shall pay to us as a debt on demand all costs incurred by us, including tax, penalties and interest, levied by any competent tax authority due to your failure to provide a valid VAT registration number and/or your failure to pay any such taxes, penalties or interest;
3.3.3 we have the right to, at our exclusive absolute discretion, without any duty to act reasonably or rationally, to:
we do this;
(b) revise, remove or alter any content, Item or Event information associated with listings or otherwise, so as to supplement, remove, or correct information, although when we do this, we will provide reasons to you when we do this;
(c) revise, remove or alter meta-tags or URL links related to an Item or Event so as to not affect third party search engine results;
3.3.4 some optional features of Reattendance may only be visible on a particular subscription or maybe subject to platform or other restrictions; and
3.3.5 to drive a positive user experience, a listing or content may not appear in some search and browse results regardless of the sort order chosen by the attendee.
3.4 Expo companies: An event owner is responsible for the activities of expo companies who are deemed to interact with any aspect of Reattendance as if they were the event owner with whom that expo company has a contract.
4.1 Purchase conditions for attendees: For attendees, when purchasing an Item or Event, you agree that:
4.1.1 you are responsible for reading the full listing before making a commitment to buy; and
4.1.2 you enter into a legally binding contract with the event owner of the Item or Event to purchase the Item or Event when you commit to buy the Item or Event. Although we may collect money from you on behalf of the event owner, we are not a party to your transaction with the event owner.
5. RULES FOR USING REATTENDANCE
5.1 Functionality: The functionality of Reattendance at any point is time is set out in the policy documents on the website at reattendance.com, including the FAQs at https://reattendance.com/faq/
5.2 Rules, warranties and representations: In connection with using or accessing the Services or the Reattendance platform you (whether an event owner or an attendee or otherwise) warrant, represent and undertake that you will not directly or indirectly, and will not permit or facilitate anyone else to:
5.2.1 use our Services if you are not able to form legally binding contracts (for example if you are under 18), or are temporarily or indefinitely suspended from using our Services;
5.2.2 fail to pay for anything purchased by you;
5.2.3 fail to deliver on anything sold by you;
5.2.4 infringe or allow or facilitate infringement of, the copyright, trade mark, patent, moral, database or other intellectual property rights (collectively, “Intellectual Property Rights”) that belong to or are licensed to us or belong to or are licensed to someone other than you. Some, but not all, actions that may be infringement are reproducing, performing, displaying, distributing, copying, reverse engineering, decompiling, disassembling, or preparing derivative works from content that belongs to us or someone else;
5.2.5 post, link to, upload (for hosting or otherwise), stream, broadcast or be involved with content that does not belong to you or which you have no licence to do with it what you may be doing (and you may not otherwise allow any of these things);
5.2.6 post, list or upload content in inappropriate areas on our website;
5.2.7 breach or circumvent any laws, third-party rights or our systems or policies;
5.2.8 manipulate the price of any Item or Event or interfere with any other user's listings or content;
5.2.9 post (or permit the posting of), upload (or permit the uploading of), stream (or permit the streaming of), broadcast (or permit the broadcasting of) or otherwise be involved with false, inaccurate, misleading, defamatory, libellous, unlawful or illegal content whether real-time, pre-recorded, textual graphical, audible or otherwise;
5.2.10 transfer your Reattendance account or user ID to another party without our prior written consent;
5.2.11 distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
5.2.12 use the contact information of other users of Reattendance for any purpose other than: (i) in relation to a specific permitted transaction or action on the Reattendance site (which includes using this information to send marketing materials directly to Reattendance users unless that user has given explicit consent to receiving these materials); or (ii) as otherwise specifically allowed by the terms of the Reattendance platform and always inconformity with Clause 9 ;
5.2.13 distribute viruses or any other technologies that may harm us or Reattendance, or the interests or property of Reattendance users;
5.2.14 use any robot, spider, scraper or other automated means to access our Services for any purpose;
5.2.15 bypass our robot exclusion headers, interfere with the working of our Services, or impose an unreasonable or disproportionately large load on our infrastructure;
5.2.16 export or re-export any Reattendance application or tools;
5.2.17 commercialise any Reattendance application or any information or software associated with such application; or
5.2.18 circumvent any technical measures we use to provide the Services or to protect data or other users of Reattendance.
5.3 If you are a business entity: If you are registering with Reattendance as a business entity, you warrant and represent that you have the authority to legally bind that entity. If you are trading as a business on Reattendance, you must comply with all applicable laws relating to online trading.
5.4 Non-exclusivity: Fees for event owners do not purchase exclusive rights to Item or Event exposure on Reattendance whether on a web page or otherwise.
5.5 Advertising: We may display third party advertisements (including links and references to them) or other content in any part of our Services, at our exclusive absolute discretion, without any duty to act reasonably or rationally.
5.6 International sales: Many of our Services are accessible to international event owners and attendees. Event owners and attendees are responsible for complying with all laws and regulations applicable to international sales and purchases. (We may or may not offer certain programmes, tools and site experiences of particular interest to international event owners and attendees, such as estimated local currency conversion.)
5.7 Unconfirmed and inactive accounts: We may:
5.7.1 cancel unconfirmed accounts or accounts that have been inactive for a long time; or
5.7.2 modify or discontinue our Services.
5.8 Sanctions for rule-breaking: If we believe that you are violating any of our policies any term of this User Agreement, we have the right to, at our exclusive absolute discretion, without any duty to act reasonably or rationally, to subject you or your account to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees for the introduction of an event owner to an attendee and recovery of expenses for policy monitoring and enforcement. When we do this, we will provide reasons to you when we do this.
5.9 Termination/suspension: We reserve the right to vary or terminate all or part of our Services and/or not provide all or part of our Services to anyone for any reason and/or period of time, at our exclusive absolute discretion, without any duty to act reasonably or rationally. When we do this, we will provide reasons to you when we do this (and 30 days’ notice with reasons in the event of termination).
5.10 Master remedy: Without limiting our other remedies, we may limit, suspend, or terminate any user account and access to our Services, restrict or prohibit access to, and your activities on, our Services, remove or demote or otherwise restrict the visibility of listings, Items and/or Events, delay or remove content, remove any special status associated with your account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our Services if:
5.10.1 we think that you are creating problems or possible legal liabilities for us, our users, suppliers or other third parties;
5.10.2 we think that such restrictions will improve the security of users or reduce our or another user's exposure to financial liabilities;
5.10.3 we think that you are infringing the rights of third parties;
5.10.4 we think that you are acting inconsistently with the letter or spirit of this User Agreement or our policies or abuse our employees or users;
5.10.5 despite our reasonable endeavours, we are unable to verify or authenticate any information you provide to us; or
5.10.6 you fail to make, or it is evident that you are unable to make, full payment of any fees due for our Services by your payment due date. Again, if we do this, we will provide reasons to you when we do this (and 30 days’ notice with reasons in the event of termination).
5.11 Possible leniency: When a user issue arises, when we apply our policies, we may consider the user's performance history and any specific circumstances. We may choose to be more lenient with policy enforcement, and to do what we judge (in our exclusive absolute discretion, without any duty to act reasonably or rationally) to be the right thing for both attendees and event owners.
6.1 Fees: For an event owner, the fees for using our Services are listed here: https://reattendance.com/subscriptions/. Some of these may be pursuant to a subscription package and there may be fees per transaction arising out of all sales made using some or all of our Services, even if sales terms are finalised or payment is made outside of Reattendance. In addition, if you are an event owner and you offer or reference your contact information or ask for an attendee's contact information which you did not have before, you may be liable to pay transaction fees in consideration of the introduction to an attendee, even if no Item or Event actually sells to that attendee.
6.2 How money works in transaction: For any transaction between an event owner and an attendee, acting as a collection agent we will collect the money from the attendee to pay to the event owner. Before paying it to the event owner we will first deduct any monies due to us (see Clause 6.1 ). We will also hold up paying any money due to the event owner until 14 days after that Item or Event has been delivered by the event owner to the attendee who purchased access to it.
6.3 Fee changes: We may change our fees, or introduce new fees from time to time by posting the changes on the website 21 days in advance of the change taking effect. You may close your account without penalty within 21 days of such notice being given.
6.4 Payment method: You are required to have a payment method on file when selling on Reattendance. If your payment method fails or your account is overdue, we may collect fees owed by charging other payment methods on file and retaining collection agencies or legal counsel.
6.5 Restricting funds: To protect against the risk of liability, we may at times recommend, and may continue to recommend, that PayPal/Stripe restricts access to funds in an event owner's PayPal/Stripe account based on certain factors, including selling history, event owner performance, returns, riskiness, transaction value or any claim made by attendees. This may result in PayPal determining to restrict funds in an event owner’s PayPal account.
6.6 Refunds: Event owners (or we), acting reasonably can determine that a refund is due to an attendee under certain circumstances. If this happens, an event owner hereby authorises us to make any reimbursement back to an attendee or otherwise to request PayPal/Stripe to reverse the refund amount (in the same or other currency) from the event owner’s PayPal/Stripe account, and place the amount on the event owner’s invoice as a fee (which may be charged to the event owner’s automatic payment method on file). Also, when a transaction is cancelled, and an event owner chooses to refund the attendee via Reattendance, you authorise us to request PayPal to reverse the refund amount (in the same or other currency) from the event owner's PayPal account, to the attendee.
6.7 Processing errors: We reserve the right to fix any processing errors we discover. We will correct any processing errors by debiting or crediting the payment method used for refund or reimbursement.
7. PROBLEMS IN A TRANSACTION BETWEEN AN EVENT OWNER AND AN ATTENDEE
7.1 Problems are between an event owner and an attendee: Most sales on Reattendance go smoothly, but if there's a problem with a purchase, we will try and facilitate a resolution between the event owner and the attendee. However, ultimately it is for the event owner and attendee to communicate and resolve any issues.
7.2 Payment method on file: Event owners must have a payment method on file with us. Event owners may change this payment method by contacting us. If we determine (in our exclusive absolute discretion, without any duty to act reasonably or rationally) that an attendee should be refunded by the event owner, or if an event owner chooses to reimburse an attendee, we may notify PayPal/Stripe of the relevant case and remove funds from the event owner's PayPal/Stripe account to reimburse the attendee for the full amount of the reimbursement. Where there are insufficient funds in the event owner's PayPal account, we may (but are not obliged to) directly refund the attendee and charge the event owner's
designated payment method or put the amount on the event owner's invoice.
7.3 Authorities and instructions: For the purposes set out in this User Agreement, each event owner:
7.3.1 authorises and instructs us to request PayPal/Stripe to collect or reverse variable amounts from the event owner’s PayPal/Stripe account to carry out an attendee reimbursement;
7.3.2 authorises and instructs us to request PayPal/Stripe to collect or reverse variable amounts in other currency holdings (representing payments related to eligible claims) from the event owner’s PayPal/Stripe account to carry out an attendee reimbursement where the event owner does not have sufficient funds available in the transaction currency;
7.3.3 authorises and instructs us to request PayPal/Stripe to restrict the event owner’s access to funds (the restriction will apply up to a sum equivalent to the cost of the item paid by the attendee) in the event owner’s PayPal/Stripe account at any point during the resolution process. (This may result in PayPal/Stripe determining to restrict funds in the event owner’s PayPal/Stripe account in order to manage PayPal/Stripe's risk exposure pursuant to PayPal/Stripe policies);
7.3.4 authorises and instructs us to charge the payment method the event owner selects to recover the amount we pay to the attendee (in cases where we refund the attendee directly); and
7.3.5 authorises and instructs us to place the reimbursement amount on the event owner’s invoice.
7.4 Recurring basis: Each event owner acknowledges and agrees that the authorisations in the preceding paragraph will be made on a recurring basis and on various dates as required by us to implement the terms of this User Agreement. If an event owner does not provide us with a valid reimbursement method, we may collect the outstanding sums from that event owner using other collection mechanisms, including retaining collection agencies and legal counsel.
8.1 Provision of content by you: Whether you are an event owner or an attendee, when you provide us with any content or otherwise make content available within Reattendance (including causing content to be posted or hosted using our Services, for example by an Expo Company), you grant us a non-exclusive, worldwide, perpetual (or for the duration of any copyright or other rights in such content), irrevocable, royalty-free, sub-licensable (through multiple tiers) right to use the content (including creating and using derivative works), and you authorise us to exercise any and all copyright, trade mark, publicity, database or other Intellectual Property Rights you have in or to the content in any media known now or developed in the future; all in connection with Reattendance. Further, to the fullest extent permitted under applicable law, you waive your moral rights in the content and promise not to assert such rights or any other intellectual property rights you have in the content against us, our sub- licensees or our assignees.
8.2 Data from us: We try to offer reliable data, but cannot promise that the content provided through the Services will always be available, accurate, complete and up-to-date. You agree that:
8.2.1 we are not responsible for examining or warranting the listings or content provided other than by us through the Services;
8.2.2 you will not hold or attempt to hold us or our data providers liable for inaccuracies; and
8.2.3 you will not remove any copyright, proprietary or identification markings in any data we provide or create any derivative works based on that data.
8.3 Our marks: The name "Reattendance" and other marks, logos, designs and phrases that we use in connection with our Services are trade marks, service marks, or trade dress of Reattendance Limited in the United Kingdom and other countries. They may not be used unless expressly authorised by us in writing.
9. DATA PROTECTION
9.1 In this Clause 9 :
9.1.1 “you” means an event owner and NOT an attendee; and
9.1.2 “Data Protection Legislation” means all applicable data protection and privacy legislation, regulations, guidance and codes of practice, including:
(a) the Data Protect Act 2018 (and Regulation (EU) 2016/679 (EU General Data Protection Regulation known as the “UK GDPR and the Data Protection Act 2018” as it applies within English law) (together “DP Law”) and the Privacy and Electronic Communications (EC Directive) Regulations;
(b) any secondary legislation pursuant to the DP Law;
(c) any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK in respect of any of the foregoing; and
(d) any guidance or codes of practice issued by Working Party 29, the European Data Protection Board or the Information Commissioner from time to time (all as amended, updated or re-enacted from time to time).
9.2.1 we are doing that processing as a data controller;
9.2.2 we are doing that processing as a joint data controller with an event owner;
9.2.3 we are doing that processing as a data processor processing personal data on behalf of the event owner;
9.2.4 the event owner is doing that processing as a data controller; or
9.2.5 the event owner is doing that processing as a joint data controller with us.
9.3 When you and we are processing Relevant Personal Data as separate and independent controllers:
9.3.1 you shall be individually and separately responsible for complying with the obligations that apply to you as a controller under applicable data protection laws;
9.3.2 you shall comply at all times with your obligations under Data Protection Legislation. This includes the obligation to provide appropriate safeguards for the transfer of personal data to a third country or an international organisation; and
9.3.3 you shall process Relevant Personal Data received from us exclusively for the purposes you received the Relevant Personal Data and you shall erase the Relevant Personal Data immediately after the respective purposes have been fulfilled. Any further processing of the Relevant Personal Data is not permitted except when legally required (e.g. if a retention obligation applies).
9.4 When you and we are processing Relevant Personal Data as joint data controllers:
9.4.1 [NEED TO WAIT AND SEE THE CIRCUMSTANCES WHEN THIS APPLIES AND DECIDE ON
DIVISION OF RESPONSIBILITY].
9.5 When we are processing Relevant Personal Data on your behalf as a data processor (when you are a data controller or superior data processor in the processing chain) then:
9.5.1 each party shall comply with all applicable requirements of the Data Protection Legislation. This Clause 9.5.1 is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation;
9.5.2 neither party shall through its acts or omissions place the other party in breach of any Data Protection Legislation;
9.5.4 without prejudice to the generality of Clause 9.5.1 , you shall will ensure that you have all necessary appropriate consents and notices in place to enable lawful transfer of the Relevant Personal Data to us for the duration and purposes of this User Agreement;
9.5.5 without prejudice to the generality of Clause 9.5.1 , we shall, in relation to any Relevant Personal Data processed by us in our capacity as data processor:
(a) process that Relevant Personal Data only on your instructions unless we are required to process such Relevant Personal Data otherwise by the laws of the UK or any member of the European Union or by the laws of the European Union applicable to you. Where we are relying on such applicable laws as the basis for processing Relevant Personal Data, we] shall notify you of this before performing the processing required by such applicable laws unless those applicable laws prohibit us from so notifying you;
(b) ensure that we have in place appropriate technical and organisational measures, to protect against unauthorised or unlawful processing of Relevant Personal Data and
against accidental loss or destruction of, or damage to, Relevant Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures;
(c) ensure that all our personnel who have access to and/or process Relevant Personal Data are legally obliged to keep the Relevant Personal Data confidential;
(d) not transfer any Relevant Personal Data outside of the European Economic Area unless your prior written consent has been obtained and the following conditions are fulfilled:
(i) you or we have provided appropriate safeguards in relation to the transfer;
(ii) the data subject has enforceable rights and effective legal remedies;
(iii) we comply with our obligations under the Data Protection Legislation by providing an adequate level of protection to any Relevant Personal Data that is transferred; and
(iv) we comply with reasonable instructions notified to us in advance by you with respect to the processing of the Relevant Personal Data;
(e) assist you, at your cost, in responding to any request from a data subject and in ensuring compliance with your obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators; and otherwise to comply with your obligations under the Data Protection Legislation to respond to requests from data subjects or exercise of the rights of data subjects or information mandated to be provided to data subjects;
(f) notify you without undue delay and in any event within 96 hours of the point at which we become aware of any Relevant Personal Data breach or other security incident affecting or relating to Relevant Personal Data;
(g) at your written direction, delete or return Relevant Personal Data and all copies of it to you on termination of this User Agreement or at any other time unless required or permitted by applicable law to store the Relevant Personal Data; and
(h) maintain complete and accurate records and information to demonstrate our compliance with this Clause 9.5 and relevant provisions of the Data Protection Legislation; and
9.5.6 you consent to us appointing third-party processors of Relevant Personal Data provided we enter into or (as the case may be) will enter into a written agreement with that third-party processor, which agreement shall contain provisions which comply with the Data Protection Legislation and which, in any event, are no less onerous than those imposed under this Clause 9.5 ; and
9.5.7 we may, at any time on not less than 30 days’ notice, revise this Clause 9.5 by replacing it with any applicable controller-to-processor standard clauses or similar terms forming party of an applicable certification scheme.
9.6 Failure by you to abide by the obligations listed in this Clause 9 may result in disciplinary action up to and including account suspension.
10.1 Standards: We warrant that in everything we do we shall use reasonable care and skill.
10.2 Exclusions: Except as expressly stated in this Agreement, all warranties and conditions, whether express or implied by statute, common law or otherwise are hereby excluded to the extent permitted by law.
10.3 Other jurisdictions: Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.
11.1 No guarantee: We try to keep ourselves and our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. Notification functionality in Services may not occur in real time. Such functionality is subject to delays beyond our control.
11.2 Your responsibility: You accept sole responsibility for the legality of your actions under laws applying to you. If you are an event owner, you also accept sole responsibility for the legality of any Items or Events.
11.3 Verification: As is well understood about the Internet, techniques to verify the accuracy and truth of information provided by users are not fool-proof and user verification on the internet is difficult. We cannot and do not confirm, and we are not responsible for ensuring, the accuracy or truthfulness of user's purported identities or the validity of the information which they provide to us or post on our or through our website.
11.4 Exclusions: We (including our group companies, directors, agents and employees) shall not be liable to you in contract, tort (including negligence) or otherwise for any business losses, such as loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not reasonably foreseeable by us arising, directly or indirectly from:
11.4.1 your use of or your inability to use our Services;
11.4.2 guidance provided by us;
11.4.3 delays or disruptions in our Services;
11.4.4 viruses or other malicious software obtained by accessing, or linking to, our Services;
11.4.5 glitches, bugs, errors, or inaccuracies of any kind in our Services;
11.4.6 damage to your hardware device from the use of any Services;
11.4.7 the content, actions, or inactions of third parties in connection with Reattendance or our Services;
11.4.8 a suspension or other action taken with respect to your account or your breach of the User Agreement or our policies; or
11.4.9 your need to modify practices, content, or behaviour or your loss of or inability to do business, as a result of changes to this User Agreement, our policies or the available functionality and/or performance of Reattendance.
11.5 Limit of liability: Regardless of the previous paragraphs in this Clause 11 , if we are found to be liable to you, our liability to you or to any third party is limited to the greatest of:
11.5.1 if related or connected to, or arising out an Item, up to the price the Item was listed for sale on Reattendance;
11.5.2 if related or connected to, or arising out of a group of Items (for example an Event or for example a collection of three presentations by the same presenter), up to the price those Items were collectively listed for sale on Reattendance;
11.5.3 if you are an event owner, the total amount of monies which were payable by you to us in the 12 months before the happening of the circumstance giving rise to the liability; or
11.6 Savings: Nothing in this User Agreement shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees, or for any other liability that cannot be limited or excluded by law.
12.1 You will compensate us in full (and our officers, directors, agents, group companies and employees) as a debt for any losses or costs, including reasonable legal fees, we incur arising out of:
12.1.1 any breach by you of this User Agreement,
12.1.2 your (and if you are an event owner, for your expo companies’ and their attendees’) improper use of our Services or Reattendance;
12.1.3 breach of any law by you; or
12.1.4 breach by your of the rights of a third party.
13.1 Invalidity: If any part of this User Agreement is held to be invalid, void or for any reason unenforceable, that specific part shall be struck out and shall not affect the validity and enforceability of the remaining parts.
13.2 Set-off: You agree that we may at any time and without notice set-off any of the amounts held in user accounts held or controlled by you with any fees, charges or other amounts you owe us. Our right to set-off means that we may deduct such fees, charges or other amounts mentioned in this paragraph from any credit balance held or controlled by you.
13.3 Assignment: You may not assign, transfer, charge or otherwise encumber, create any trust over or deal in any manner with this User Agreement or any right, benefit or interest under it nor transfer, novate or sub-contract any of your obligations under it, without our prior written consent.
13.4 Headings: Headings of clauses and paragraphs are for reference purposes only and do not limit the scope or extent of any section.
13.5 Waiver: Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this User Agreement.
13.6 Your disputes with other users: If you have a dispute with one or more users, you release us from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
13.7 Changes to policies: The policies posted on our sites may be changed from time to time. Changes take effect 21 days after we post them on our website site.
13.8 Relationships: No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this User Agreement. A person who is not a party to this User Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this User Agreement but this does not affect any right or remedy of a third party specified in this User Agreement or which exists or is available apart from that Act.
13.9 Entire agreement: The User Agreement and all policies posted on our site are the entire agreement between you and Reattendance and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between you and us, whether written or oral, relating to its subject matter. You acknowledges that in entering into this User Agreement you do not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this User Agreement. You also agree that agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this User Agreement.
13.10 Survival: The following clauses survive any termination of this User Agreement: 1 , 2 , 3 , 4 , 5 , 6.6 , 7 , 8 , 9 , 11 , 12 , 13 and 14 .
13.11 Notices: Legal notices shall be served by registered post to Reattendance Limited, CS Innovation Centre, Mewburn Road, Banbury, Oxon, OX16 9PA, United Kingdom. We shall send notices to you by email to the email address you provide to us during any registration process (or other communication). Notice to you shall be deemed given 24 hours after the email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you legal notice by registered mail to the address provided during the registration process. Notices sent to either party by registered mail shall be deemed to have been received by that party three days after the date of mailing.
14.1 If a dispute arises between an attendee and an event owner, we strongly encourage both parties to contact the other and attempt to resolve it. If you cannot do this then you should contact our customer support team directly using the Contact Us link. We will attempt to facilitate a resolution between both; and we may, acting reasonably, determine who should prevail in that dispute. Both attendees and event owners agree to accept our determination as final and binding and not subject to appeal.
14.2 If a dispute arises between you and us, we strongly encourage you to first contact us directly to seek a resolution by our customer support team using our Contact Us link. A copy of our internal complaints handling procedure is available by email on request. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation, as alternatives to litigation. Any claim, dispute or matter arising under or in connection with this User Agreement shall be governed and construed in all respects by the laws of England. You and we both agree to submit to the exclusive jurisdiction of the English courts.
For terms and conditions related to Managed Services provisions, please click here.
These Terms & Conditions was last updated in January 2021 V1.0.0