How to set up free tickets

1. Click 'Add Event Ticket'
2. Give your ticket a title (this will be seen on the public event page)
3. Give your ticket a description (this will be seen on the public event page)
4. Choose a ticket image
5. Select the ticket type
6. Set the ticket sales type as For Sale
7. Set the ticket to be free
8. Set a ticket sales cap/limit (for free tickets, you can set this up to the total number of Recurring and Single-Use Seats you have available in your account. Click here to read about seat types)
9. Set a ticket sales start and end date
10. Once you've saved the ticket, it will turn orange. You can now drag this anywhere on your event builder

💡TIP - You can drag the ticket to the top event level to give the ticket attendees access to everything, or just to one event group to give them a restricted access! You can even drag the ticket to the top event Level and then remove the ticket from certain event groups or session players to restrict access. Attendees will only see the sessions which are available to them in their schedule.

Auto emails

Now you've added a free ticket, you'll need to customise the auto sender email. This email is sent to attendees instantly once they have purchased a ticket. Here's how:

1. Go to your event email section
2. You'll see an auto sender email has already been created for you
3. Click edit
4. Inside here you can see which ticket this email is assigned to under 'send to who?'
5. Choose whether to include your white label logo in the email
6. Choose a subject line
7. Start adding your email copy into the HTML box
8. You can use the [codes] underneath which will pre-fill certain details

💡TIP - when attendee's register for a ticket, they will create an account with Reattendance during the purchase process, so you don't need to use the individual joining [link]. Instead, you can ask them to log back into their Reattendance account to access the event on the day - https://reattendance.com/login. 

How to set up paid tickets

1. Click 'Add Event Ticket'
2. Give your ticket a title (this will be seen on the public event page)
3. Give your ticket a description (this will be seen on the public event page)
4. Choose a ticket image
5. Select the ticket type
6. Set the ticket sales type as For Sale
7. Enter a ticket sales price (minimum must be £5). VAT will be charged on top of this for all UK users
8. Set a ticket sales cap/limit (this cap/limit is the total number of tickets you want to sell. For paid tickets, you can set this as high as you would like, up to the number of attendees you can have per event in your plan)
9. Set a ticket sales start and end date
10. Once you've saved the ticket, it will turn orange. You can now drag this anywhere on your event builder

💡TIP - You can drag the ticket to the top event level to give the ticket attendees access to everything, or just to one event group to give them a restricted access! You can even drag the ticket to the top event Level and then remove the ticket from certain event groups or session players to restrict access. Attendees will only see the sessions which are available to them in their schedule.

Auto emails

Now you've added a paid ticket, you'll need to customise the auto sender email. This email is sent to attendees instantly once they have purchased a ticket. Here's how:

1. Go to your event email section
2. You'll see an auto sender email has already been created for you
3. Click edit
4. Inside here you can see which ticket this email is assigned to under 'send to who?'
5. Choose whether to include your white label logo in the email
6. Choose a subject line
7. Start adding your email copy into the HTML box
8. You can use the [codes] underneath which will pre-fill certain details
9. Once you've finished, click update email

💡TIP - when attendee's pays for a ticket, they will create an account with Reattendance during the purchase process, so you don't need to use the individual joining [link]. Instead, you can ask them to log back into their Reattendance account to access the event on the day - https://reattendance.com/login.

Once a user has purchased a ticket, they can find their invoice in the 'My Billing' section.



How to add manual upload tickets

1. Click 'Add Event Ticket'
2. Give your ticket a title (this will only be seen by you)
3. Give your ticket a description (this will only be seen by you)
4. There is no need to add a ticket image
5. Select the ticket type
6. Set the ticket sales type as Manual Upload
7. Save & close the ticket
8. A Manage Attendees button will appear, click this
9. You can now 'upload attendees' from a CSV or your can 'Add New Attendee' which will add users individually
10. Once you've saved the ticket, it will turn orange. You can now drag this anywhere on your event builder

💡TIP - You can drag the ticket to the top event level to give the ticket attendees access to everything, or just to one event group to give them a restricted access! You can even drag the ticket to the top event Level and then remove the ticket from certain event groups or session players to restrict access. Attendees will only see the sessions which are available to them in their schedule.

Auto emails

Now you've added a manual upload ticket, you'll need to send the attendees their access links in order to access the platform and join your event on the day. You can do this by sending a customised email and here's how:

1. Go to your event email section
2. You'll see an email has already been created for you
3. Click edit
4. Inside here you can see which ticket this email is assigned to under 'send to who?' (you can send the email to multiple tickets if you want to)
5. Choose whether to include your white label logo in the email
6. Choose a subject line
7. Start adding your email copy into the HTML box
8. You can use the [codes] underneath which will pre-fill certain details
9. You'll need to include the code - [link] which will give the user their personal joining link
10. Once you've finished, click update email
11. To send the email, check the box next to the email and click 'send email to new attendees in selected mail' (if your plan allows, you can schedule emails to be sent at certain times)

Managing your tickets

On every block of your event builder, you will have a ticket section. This is how you manage attendees within that ticket:

1. Click on the ticket icon (first icon within your builder)
2. This will bring up all your available tickets
3. Click view/edit on the ticket
4. Scroll to the bottom of the ticket and select 'manage attendees'
5. Here you will be able to see all of your attendees (manually uploaded or purchased)
6. From here you can copy their login links, check whether their access email has been sent, and check if they have accessed the platform
7. You can also select one or more attendees and go to actions to block, delete or download QR codes for attendees
8. You can also see here the number of attendees who have not yet logged into the platform

Public event page

Free and paid tickets are housed on the Reattendance public event page.

Four things are required before your event public page is made active.

1. Your event is published (you can publish an event once all blocks are yellow or green)
2. You have at least one event ticket marked as for sale, and that ticket has a sale start and end date set
3. You are not on the free subscription plan

The public event page will show your main event image, the start time, end time, event description, event sponsors, a preview of the schedule and the available tickets. 

💡TIP - if you have not confirmed an agenda for your event yet, you can just add one event group with one session player and call it 'session details coming soon'. This will enable you to quickly build your event and get it published so you can start selling tickets.

Configuring tickets and access levels

Event level access ➜ Dragging and dropping your ticket onto the top level will waterfall down your entire hierarchy, giving the attendees inside the ticket access to every block with your event.

Once you've added a ticket to a block, you can find your tickets by clicking the ticket icon.

Event group access ➜ Dragging and dropping your ticket onto a event group will waterfall onto all sessions players within that group, giving the attendees access to only those specific session players.

💡TIP - dragging a ticket onto an event group only, will not grant those attendees access to your expo area, networking sessions, poster area or event help desk. If you would like to give your attendees access to these areas, as well as an event group, you will need to drag and drop your ticket onto the top event level and remove tickets from all other event groups & sessions which aren't relevant.

Session player access ➜ Dragging and dropping your ticket onto a session player will waterfall onto all sessions players within that group, giving the attendees access to only those specific session players.

💡TIP - dragging a ticket onto a session player only, will not grant those attendees access to your expo area, networking sessions, poster area or event help desk. If you would like to give your attendees access to these areas, as well as the session player, you will need to drag and drop your ticket onto the top event level and remove tickets from all other event groups & sessions which aren't relevant.

Upselling tickets in the schedule

With any tickets, you can continue to have them on sale during your live event, and even after! Many event owners choose to sell tickets to individual sessions, such as paid workshops or VIP sessions. You can do this by configuring your ticket access as explained above.

If you choose to sell tickets to sessions individually, you have the option to turn on the upselling feature in the schedule, allowing attendees to quickly buy tickets. If there are still tickets available to purchase, the upselling schedule will display a Buy Now button, taking them straight to the ticket sale page. Once the purchase is successful, the attendee will have access.

If the upselling schedule feature is switched off, the sessions which the attendee does not have access to will not appear anywhere in their schedule. You can find the upselling feature toggle in the main event form (it will only appear once you've added a for sale ticket).

Please contact support if you need any further assistance.

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