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How To Add A Team Member To Your Virtual Event In ReAttendance

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This article is part of our series of Event Tutorials.

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Video: How To Add A Team Member To Your Virtual Event In ReAttendance



Just like any successful event, you’re going to need a team supporting you to make it all come together, whether it’s in-person or virtual.

In this tutorial, we’re going to look at how you can add team members to your virtual events, so you can have a team handling all your support and updates, to give your attendees a smooth experience.

As always, you can watch the video tutorial above, or read our tutorial below.


Tutorial: How To Add A Team Member To Your Virtual Event In ReAttendance


Step 1: Head to your Event Host Dashboard and then click into the “Team Members” tab located in the menu on the left.


Step 2 - Find Team Member Menu in Dashboard


Step 2: You’ll now find yourself in the “Team Members” area.

At the top of the “Team Members” area, you’ll find all your existing team members.

At the bottom, you’ll find the “Add New Team Members” section where you can add new team members.

Team members slots are limited, so at any point you need to add more team members, you can always purchase more team member slots from this area.


Step 3 - Team Member Dashboard


Step 3: To add a new team member, simply add their details in the boxes below.

You’ll need to enter your team member’s full name and email address. ReAttendance will automatically generate a password for you, which you can then send over to your team member to login. Your team member should then change their password when they log in to make sure their account remains secure.

Once you’re all finished, then click the “Add Team Member” button to add them to your team.



Step 4: If you scroll to the top of the page, you should now find your new team member added to your “Current Team Members” list.

If your team member isn’t here, then refresh the page and attempt the process again.

When your team member is created, the next step is to give them access to your events.

Remember, you don’t need to add a team member for every event. You simply need to create a team member once and then you can give them access to any of the events that you’ve created.

In order to grant the team member access, simply click the “Edit” button next to their name.


Step 5 - Edit team members details


Step 5: When you get to the edit screen, you’ll see a list of all of the events that you’ve created on your account.

You can grant your team member access to the event by simply clicking the tick box. Grant them access to all the events you want and then click the “Update Team Member” to save all your changes. You can click the “Back” button at any time to not save any changes.


Step 6 - Toggle access for events


Step 6: Congratulations, your team member can now access your event and provide event help and support.

All your team member has to do is enter your virtual event from their “Attendee Dashboard” and then head to the “Event Help” tab.

Your team member will then be able to offer the following help to your attendees:

  • Accept and make video calls to attendees who are looking for event help
  • Appear as a member of your support team in the event support chat
  • Create and delete event wide announcements


Step 7 - Log into your event help



Feel free to check out more of our tutorials to help you learn all there is to know about using ReAttendance as an event host, and don’t hesitate to use the “Live Chat” feature which you can activate by clicking the orange button in the bottom left hand corner of any main page, if you have a specific question or query.

Good luck building your event team and running an amazing virtual or hybrid event!

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